Veterinary Care Elite

Dear Veterinary Care Elite Members,

After careful consideration, the AAVSB has decided to end the Veterinary Care Elite program, effective December 31, 2023. Unfortunately, the timing and participation in the program did not align as anticipated.

As a demonstration of our commitment to support you during this transition:

  • Veterinary Care Elite members who paid dues in 2023 will automatically receive full refunds of their membership dues.
  • Your continuing education history will remain accessible through RACEtrack's free basic account.

Please see more information in the FAQs below regarding how and when refunds will be processed. The Vet Care Elite staff are here to support you during these changes. You can reach Shayne Anspaugh or Katie Koch at [email protected].

You have our heartfelt appreciation for your enthusiastic participation in the Veterinary Care Elite Program, and for your dedication to performing at the highest level of veterinary medicine.

James T. Penrod, CAE, FASLA
Chief Executive Officer
American Association of Veterinary State Boards

Vet Care Elite FAQs about Program Sunset

Am I eligible for a refund?

All Vet Care Elite members who paid membership dues between January 1 – November 30, 2023 will be refunded the full amount paid.

How and when will I receive my refund?

The AAVSB will automatically refund your membership dues to the credit card used when enrolling or renewing. There is no action required on your part, unless you prefer to receive your refund via check. To request a check, please use this form to provide us with your mailing address. You must request a check no later than December 15. All refunds will begin on December 18. Credit card refunds will take 7-10 business days to process; checks will take approximately 30 business days to process.

What will happen to my Accredible digital badge and certificate?

Accredible’s digital badges and certificates will remain visible. They will still be available for you to use and share, but the description will now say that the program is no longer offered, and therefore the AAVSB cannot certify that you still meet the program requirements. Your badge and certificate will always be accessible to you. Since you will not be able to renew your Vet Care Elite membership, no one will be able to earn a new badge or certificate

What will happen to my RACEtrack Pro account?

After the end of the year, all RACEtrack pro accounts paid for by Vet Care Elite will revert to basic accounts that you can access indefinitely. You can also choose to upgrade to the pro-level account on your own.

The Basic Account has everything you need to track and manage your continuing education. You can review your course history, take courses within your account, report missing hours, and check your compliance status anytime. However, only the professional account includes the personalized compliance transcript that gives you a more detailed view of your requirements and which requirement categories still need to be completed.

The CE reported to your Vet Care Elite profile will remain there, it will just show as inactive. Your regular licenses will still function normally. Instead of accessing your account through your Vet Care Elite portal, you’ll now just click the link from the CE page on the AAVSB website here: and sign in like usual.

When does my 50% off discount on a VAULT Premium transfer service expire?

The 50% off discount on a VAULT Premium transfer service will expire on 12/31/2023. While the discount will end at the end of the year, you can still request a service at the regular rate after that date. You can find more information or request a service at".

What will happen to my Vet Care Elite Portal?

Access to the Vet Care Elite Portal will be disabled after the end of the year. This includes links to the VAULT Premium discount and the Jurisdictional Requirements Map. You can still access your RACEtrack account from the main AAVSB website. All links previously bookmarked will redirect you to the AAVSB homepage.

Who can I contact with additional questions?

For any questions or additional support, please reach out to the AAVSB team. Shayne Anspaugh and Katie Koch will be available to support you throughout this process! You can reach us anytime at [email protected].

An AAVSB representative specialized in your question will get back to you